Privacy Policy

Last updated: September 2026

1. Introduction / Who we are

ME GROUP INTERNATIONAL LTD, operating Spin Saver (“we”, “us” or “our”), is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use and protect your personal information when you use our Spin Saver laundrettes, visit our website or contact us.

ME GROUP INTERNATIONAL LTD is registered under company number 00535600, with its registered office at:

Unit 3B Blenheim Road, Epsom, KT19 9AP, United Kingdom

For privacy-related enquiries, please contact:

marketingireland@me-group.com

2. Information We Collect

We may collect personal information that is necessary to provide our services, including:

  • Contact Information: such as your name, email address and telephone number when you contact us.
  • Customer Service Information: information you provide when requesting support, reporting a machine issue or requesting a refund.
  • Payment Information: payments may be processed by third-party payment providers. We do not store your full payment card details.
  • Technical Data: such as your IP address, browser type, device information and website usage.
  • Location Data: where you choose to use location features to find your nearest Spin Saver laundrette.
  • Marketing Information: your email address and marketing preferences where you choose to subscribe to communications from us.
  • CCTV: some Spin Saver locations may use CCTV for safety and security purposes.

3. How We Use Your Information

We may use your personal information to:

  • Provide and manage our laundry services.
  • Respond to customer enquiries and support requests.
  • Process refunds or investigate machine faults.
  • Help you locate your nearest Spin Saver laundrette.
  • Improve our website and services.
  • Measure website performance and usage.
  • Send marketing communications where you have given consent.
  • Protect our customers, premises and equipment.
  • Meet our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal information where:

  • It is necessary to provide a service you have requested.
  • We have a legitimate business interest, such as improving our services or protecting our equipment.
  • You have given your consent, for example for marketing or non-essential cookies.
  • We are required to do so by law.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including providers of:

  • Payment processing
  • IT and website services
  • Email marketing
  • Analytics
  • Advertising
  • Customer support
  • Mapping and location services

We may also share information with companies within the ME Group or where required by law.

6. International Data Transfers

Some of our service providers or related ME Group companies may process personal data outside Ireland or the European Economic Area, including in the United Kingdom.

Where required, appropriate safeguards are used to protect personal information in accordance with applicable data protection law.

7. Cookies and Analytics

Our website may use cookies and similar technologies, including tools such as Google Analytics, Meta Pixel and Google Maps.

Non-essential cookies are only used where the required consent has been provided.

You can manage your cookie preferences through the cookie settings available on our website.

For more information, please see our Cookie Policy.

8. Data Retention and Security

We keep personal information only for as long as necessary for the purpose for which it was collected or as required by law.

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

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9. Your Rights

Under applicable data protection law, you may have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your personal data.
  • Restrict or object to certain processing.
  • Request data portability where applicable.
  • Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact:

marketingireland@me-group.com

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

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10. Marketing Communications

If you have subscribed to receive marketing communications, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

marketingireland@me-group.com

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies or legal obligations.

The “Last Updated” date at the top of this page will show when the policy was most recently revised.